Booking terms for Equinoxlimo.se

1. Company information

Equinoxlimo.se is operated by Ezhar Taxi AB, company registration number 556805-2236, Elbevägen 27, 141 69 Huddinge. The company holds a taxi operator licence issued by the Swedish Transport Agency (Transportstyrelsen). Contact: 076-852 49 41, bokning@exempel.se.

2. Scope

These terms apply to all bookings of passenger transport made via the website, by email or by telephone. By booking, you accept the terms. For companies with a separate agreement, that agreement takes precedence over these terms.

3. Booking and confirmation

A booking is binding once you have received a written booking confirmation from us by email. Please check that the date, time, addresses, number of passengers and luggage are correct, and let us know immediately if anything is wrong.

You are responsible for ensuring that the details in the booking are correct, for example the flight number and pick-up address. The person making the booking must be at least 18 years old.

4. Prices

All prices are stated in Swedish kronor (SEK) including VAT. The price applies per vehicle, not per person, and is confirmed in the booking confirmation.

Fixed prices include road tolls, congestion tax, airport fees and the waiting time stated in section 6. Hourly bookings are charged for a minimum of three hours and thereafter per half hour or part thereof; mileage beyond what is included is charged according to the current price list.

If the journey is changed at your request, for example with extra stops, a different destination or longer waiting time, the price may be adjusted according to the current price list. We reserve the right to correct obvious pricing errors on the website.

5. Payment

Payment is made by card at the time of booking or in the car, or by invoice for corporate customers following an approved credit check. Invoices are due for payment 20 days from the invoice date. Late payments are subject to interest under the Swedish Interest Act (räntelagen) and the statutory reminder fee.

6. Pick-up and waiting time

The chauffeur will be in place at the agreed time. Airport pick-ups include 60 minutes of waiting time from the flight's actual landing time (45 minutes at Bromma). All other pick-ups include 15 minutes from the agreed time.

Waiting time beyond this is charged per quarter of an hour or part thereof according to the current price list. If we are unable to reach you and the free waiting time has passed, the journey is treated as a no-show; see section 8.

7. Changes

Changes to the time, address or vehicle are free of charge up to 24 hours before pick-up, subject to availability. We will carry out later changes where we can, but they may incur a cost, which we will tell you about before the change is confirmed.

8. Cancellation and no-show

Cancellations must be made in writing by email or by telephone.

• Cancellation no later than 24 hours before pick-up: no charge.
• Cancellation later than 24 hours but earlier than 2 hours before pick-up: 50 per cent of the price.
• Cancellation later than 2 hours before pick-up, or no-show: 100 per cent of the price.

For weddings, events and bookings involving several vehicles, the cancellation terms stated in the quotation apply. The right of withdrawal under the Swedish Distance Contracts Act (distansavtalslagen) does not apply to transport services to be performed on a specific day or during a specific period.

9. Delays and obstacles

We always plan with a margin, but we are not liable for delays caused by circumstances beyond our control, such as traffic accidents, extreme weather, road closures, decisions by public authorities or strikes.

If we are unable to carry out a confirmed journey, we will first try to arrange equivalent replacement transport. If that is not possible, we will refund the full amount. Our liability for indirect costs, such as missed flights or connections, is limited to what follows from mandatory law.

10. Passenger responsibilities

Seat belts must be worn throughout the journey. Smoking, including e-cigarettes, is not permitted in the vehicles. The chauffeur is entitled to end or refuse a journey if a passenger behaves in a threatening manner, is heavily intoxicated or otherwise endangers safety.

Damage to or soiling of the vehicle caused by passengers will be charged at the actual cost of repair and cleaning, plus compensation for the time the vehicle is out of service.

11. Luggage and lost property

Luggage is carried to the extent the vehicle's luggage space allows. Please mention bulky luggage when booking. We are liable for damage to luggage caused by our negligence, but not for cash, jewellery or other valuables left in the vehicle.

Lost property is kept for 30 days. Please contact us as soon as possible if you are missing something.

12. Children and animals

Child seats and booster cushions are provided free of charge if the child's age and weight are stated when booking. Small pets in a bag or carrier may travel by prior arrangement; guide dogs and assistance dogs are always welcome.

13. Personal data

We process personal data in accordance with the General Data Protection Regulation (GDPR). Read more in our privacy policy.

14. Complaints and disputes

Complaints must be made within a reasonable time after the journey; see the Complaints & feedback page. In the event of a dispute that cannot be resolved between the parties, consumers may turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN). These terms are governed by Swedish law.